SHIPPING TIMES, COSTS AND  METHODS FOR EUROPE

Dice Lair is an Italian company with a warehouse in Italy. Our shipments outside Italy are made by various couriers, domestic and international.

We only accept and process orders for the following EU countries outside of Italy:
Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden and Hungary as well as Republic of San Marino.

To know the exact amount of shipping costs you can put the goods in the cart and see/make a calculation of the costs from the cart, before finalizing the order, and they are still visible during the process to confirm the order, before the confirmation of the payment.

Orders received and with payment confirmed before 5:00 p.m. (CET – Central Europe Time) are normally delivered to the courier on the next business day (note that business days do not include weekends and holidays).

Please note that in case you use the bank transfer payment method, the order will be processed only after payment is received (typically 2-3 bank business days).

Shipping charges vary depending on the delivery location, the weight of the order, the size and the amount of the cart to be paid, and are calculated automatically and visible when finalizing the order. For islands and inconvenient locations the courier may require an additional surcharge that is charged to the customer in the calculation of shipping costs that are visible in the cart and/or when concluding the order.

Packaging costs are always free.

When the goods are shipped, a message will be sent to the customer by e-mail where the courier and the tracking code of the shipment will be indicated.

KEEP IN MIND:

  • You will be able to track the status of your shipment usually from the day after pickup with the tracking code.
  • The confirmed service is not time definite or by appointment. Someone will need to always be present at the residence during the entire time slot scheduled for delivery.
  • In case of the customer’s absence at the time of delivery at the place indicated, it could, but is NOT necessarily due, be issued by the courier a notice, even by e-mail, following which it will be the customer’s responsibility to make contact as soon as possible with the courier to agree on the mode of delivery.
  • We recommend that you leave a post-it note on the intercom for the delivery person if the call sign indicated on the order is not present, does not match, or the doorbell is temporarily out of order.
  • It is the customer’s responsibility to check the status of the shipment until it is delivered.
  • The service does not include any telephone notice upon delivery and remains at the discretion of the deliveryman. (We do not possess the information regarding deliverymen’s routes. These depend on the courier and are changed daily, depending on the expected load for the delivery zip code or address).
  • If there are any anomalies with transit, the originator of the shipment should contact us by email info@dicelair.com so that we can make arrangements for the courier before the expiration of the stock to avoid return.
  • If the tracking of your shipment has not been updated for more than 48 hours please contact us by email info@dicelair.com so that we will arrange to request more information from the courier.

 

For shipments weighing more than 20 kg, shipping and delivery arrangements will be communicated via email to the customer.

 

WARNING! In case the shipment has not arrived within 7 working days* after receiving the email with the tracking code, or if this is not received, please notify us by writing to info@dicelair.com

 

INTEGRITY OF MERCHANDISE AND FREIGHT WARRANTY

What to do if goods are lost or damaged in transit

When the goods are delivered by the courier, the customer is requested and recommended to check the correspondence (that all parcels have arrived) and integrity (that no parcels are damaged). Any damage or lack of the shipping parcels should be reported immediately by the customer by making a reservation on the courier’s transport document i.e. by writing “I ACCEPT WITH RESERVE” before signing it; please also inform us at the same time by writing to info@dicelair.com. Only in this way can we open a file with the courier and proceed to the eventual partial or total replacement of the products.

 

FOR COMPANIES

For companies, shipping charges vary by weight and are budgeted when creating the order in the shopping cart. Then after the preparation of shipping lots they are calculated exactly and communicated to the retailer.

It is possible to use other delivery solutions agreed by our sales department with the retailer.